Refund policy

Road Royalty Returns, Refunds & Exchanges Policy

Last Updated: 07 June 2026

At Road Royalty, your safety and driving experience are our priority. We stand behind the quality of our Polarised Vision Visors and comply with all applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

1. Our Commitment

We want every customer to be completely satisfied with their purchase. If there is a genuine issue with your order, we will work with you to resolve it fairly and efficiently.

2. Defective, Damaged, or Incorrect Products

If your Road Royalty Polarised Vision Visor:

  • Arrives damaged;
  • Has a manufacturing defect;
  • Does not function as intended by manufacturer; or
  • Is not the item you ordered,

please notify us within 7 days of delivery and provide clear photographs or videos showing the issue.

Where required by law, Road Royalty may:

  • Repair the product;
  • Replace the product; or
  • Refund the purchase price.

Products found to be defective within 6 months of delivery may qualify for remedies under the Consumer Protection Act, provided the defect was not caused by misuse, abuse, negligence, modification, improper installation, normal wear and tear, or accidental damage.

3. Change-of-Mind Returns

Because our products are vehicle accessories that may be installed, used, exposed to sunlight, or damaged through handling, we generally do not accept returns for change of mind once a product has been opened, installed, or used.

However, at our sole discretion, we may accept a change-of-mind return if:

  • The request is made within 7 days of delivery;
  • The product is unused;
  • The product remains in its original packaging;
  • All accessories and inserts are included; and
  • The product is in resalable condition.

Approved change-of-mind returns may be subject to:

  • Return shipping costs;
  • Original shipping costs; and
  • A reasonable restocking fee where permitted by law.

4. Online Purchase Cooling-Off Rights

Customers purchasing through our website may have certain cancellation rights under South African e-commerce legislation.

Where applicable by law:

  • Cancellation requests must be submitted within the legally prescribed cooling-off period;
  • Products must be returned unused and in substantially the same condition as received;
  • Customers are responsible for direct return shipping costs unless the item is defective or incorrect.

Refunds will be processed after inspection and approval of the returned goods.

5. Non-Returnable Items

For safety, hygiene, quality control, and resale reasons, the following may not be returned unless defective:

  • Products that have been installed in a vehicle;
  • Products showing signs of use;
  • Products damaged by the customer;
  • Products modified or altered after delivery;
  • Clearance, promotional, or liquidation items marked "Final Sale";
  • Gift cards or digital products (if applicable).

6. Return Conditions

To qualify for a return, you must:

  • Provide proof of purchase;
  • Contact us before returning any item;
  • Obtain return authorization from Road Royalty;
  • Return the product in appropriate protective packaging.

Road Royalty reserves the right to reject returns that do not meet these requirements.

7. Inspection Process

All returned products are inspected upon receipt.

If inspection reveals that:

  • The product was damaged through misuse;
  • The product was altered;
  • The reported defect cannot be verified; or
  • The product is not in the condition claimed,

Road Royalty may refuse the return or refund and may return the item to the customer at the customer's expense.

8. Refund Processing

Approved refunds will be issued to the original payment method used for purchase.

Please allow:

  • 5–10 business days for inspection and processing; and
  • Additional time for your payment provider or bank to reflect the refund.
  • in the event of a eligible refund the customer is responsible for the courier cost to Road Royalty provided location.

Shipping fees are generally non-refundable unless required by law or where the return results from our error.

9. Lost or Missing Deliveries

Any delivery issues must be reported within 7 days of the expected delivery date.

Road Royalty reserves the right to investigate delivery disputes with the courier before approving replacement shipments or refunds.

10. Fraud Prevention

To protect our customers and business, Road Royalty reserves the right to:

  • Request photographs, videos, or additional information;
  • Refuse suspicious or fraudulent claims;
  • Limit excessive return activity;
  • Verify customer identity where necessary.

False claims may result in refusal of service and possible legal action.

11. Consumer Rights

Nothing in this policy limits, excludes, or replaces any rights that consumers may have under applicable South African law, including rights under the Consumer Protection Act and the Electronic Communications and Transactions Act. Where this policy conflicts with mandatory consumer rights, the applicable law will prevail.

Contact Us

Road Royalty Customer Support

Email: support@roadroyalty.co.za
Website: roadroyalty.co.za

We are committed to helping you drive safer, clearer, and more comfortably with every Road Royalty product.